Based on an Article printed in “In business Magazine”

For many businesses, treading the murky waters of information and technology solutions can be overwhelming. Faced with the need to expand and increase productivity, many companies opt to replace IT solutions rather than exploiting the systems already in place. While understanding these solutions can be a difficult process at times, Sam Conway, managing director of Coritsu Group, maintains that the emphasis needs to be on utilising current IT solutions to their full extent, rather than just going out and buying another poorly designed app that wont fit your exact requirements anyway. The Adelaide based company seeks to align appropriate technology with established business processes. With extensive experience both locally and overseas, Coritsu is passionate about using collaboration software such as SharePoint, Yammer, Skype for Business and Delve to help increase efficiency within corporate environments.

“It is important to exploit every piece of technology available to you in order to achieve the most efficiency and return on your investment,” Sam says.

The company recently conducted research that found most SMEs are only using about 40 per cent of their IT system’s full solution capabilities. For many businesses, the key issue is a lack of training or understanding of the capabilities of their already implemented software solutions. Sam says that it is often SMEs that suffer most when they fail to capitalise on these platforms.

“I’ve noticed that there doesn’t seem to be much on going or refresher training given on the IT solutions already in place, or organisations take for granted that they are exploiting the technology. More often than not staff give up on a solution not because it doesn’t work but because they have had little or no qualified training and are just trying to guess or adapt as best they know how.”

“Many Businesses are spending money on building new solutions instead of utilising systems they already have in place. What companies need to realise is that it’s not just the actual solutions, but the proper use of them which makes the difference,” he says. One of the main barriers companies experience when attempting to streamline their IT solutions is that employees often fall into one of two skill set categories: with most either good at business or, alternatively, IT – a skill gap is often left in between.”

“The crossover in the middle is where a company will often need an IT business analyst, who possesses a skill set that most employees won’t. As companies can be time constrained and pushed for resources, they don’t dedicate the energy that they could or should to these issues,” he says.  As part of a need to regularly review internal processes, businesses must understand the impact that streamlining technological services will have.

“At the end of the day however, it comes down to the almighty dollar. I see organisations wanting to save money, but most don’t see the hidden costs. Cost saving isn’t always choosing one software over another, but the real answer could be exploiting or complimenting what they already have in place, with a product such as SharePoint” Sam says.